I contacted Mr Singh by email about 6 months before I actually went along to the practise, having seen an article on the new premises at Stevenage in a Health and Safety notice at work – inc the cost incentive to new joiners though my Company and the offer for whitening which I had always wanted done.
I knew I needed to do something but had been with my dentist for over 20 years (habit / comfort zone / loyalty and too worried to change as teeth are so very important and I didn’t want to risk any potential unnecessary work – you hear these scary stories!)
My teeth were badly scored due to wearing a brace, also worn down and discoloured making me feel self conscious and not wishing them to be seen, hence a half hearted smile was all I would do (if that) and had low self esteem – I didn’t realise I also had gum inflammation.
Eventually I made an appointment and went along, I felt nervous but the environment was lovely and I couldn’t believe Mr Singh greeted me personally and shook my hand, everything was then discussed and explained while I watched TV (how cool is that). Having seen a picture (framed!) of my teeth as they were was such a shock – no hiding this had to be dealt with.
I decided to change dentists there and then and trust Mr Singh’s work and the latest technology possible, this being 2 veneers at the front which I had done and hygiene appointments – I also joined Denplan.
Mr Singh remained polite and smiled at all times, even when I went on to hit him on the head with the mirror whilst checking my newly fitted veneers.
All of the staff are welcoming and friendly at all times; such a nice feeling knowing you can easily ask questions and feel comfortable and welcome.
All sorted I carried on happily smiling and showing people my white, straight new smile, often having comments made as to the whiteness! Self esteem back with a vengeance!
I was happy to talk to another lady who had enquired about veneers and explain my experience was excellent and the results are amazing.
I recommended my friend joined, which she did. Excellent, I then got a phone call that I had won a recommend a friend prize, so off we went to Dublin and had the best time ever all thanks to changing dentists!
Smile wiped off my face not long after that – literally
My first maiden voyage on my new push bike lasted approx 5 mins before I went flying over the handle bars.
I smashed 1 veneer in half and was lucky (?) enough to have the 2nd one intact but pushed backwards and very loose.
MY LOVELY SMILE GONE IN SECONDS.
Having got the bike home in bits I realised my smile was in bits also and emotionally I was so very upset – What to do it was a Saturday lunch time, how do I handle this?
I remembered Mr Singh said to call on his mobile in emergencies, I did this but was nervous doing so as I didn’t want to disturb him. He downed his BBQ tools for the family BBQ and met me @ Stevenage and opened up the dentist especially, even though he had not long left there and was settled back at home. I was very overwhelmed and relieved, I think I was probably wanting advice and reassurance not expecting any more – I got off the phone feeling confident that he would help me.
He fitted a temporary tooth, took impressions for the new veneer (crown) and there you go smile restored within a matter of hours of the accident (shame he couldn’t fix the black eye, cracked ribs and bike as well !). No one would even know that I had literally smashed my tooth off earlier in the day….
Now that is really what I call Customer Care.
Finally a filling fell out and was replaced, much happier now as this is white one – I suspect vanity has sneaked into my life now as well as I know the options available to me!
Changing to aesthetics was one of the best things I have ever done and I have not looked back, I have even changed hairdressers now a few times trying them out (Unheard of – so easy to stick with what you know but there’s so much more out there, you have to trust and try new things!)
I would next like to have invisalign braces to complete my look and find the prospect exciting and not at all daunting as I would have done before.
I now have so much more knowledge regarding my teeth, their care and the latest technology to keep them that way thanks to Mr Singh’s newsletter which I take time to read as I now find the subject fascinating (anorak now ???!!!!!!! – Joking)
I don’t miss appointments now unless I’m ill – the txt reminder is a must!
Summary of work I have had done:
Whitened / 2 front veneers / Hygienist advice and cleaning – worked to reduced gum inflammation / Emergency temp veneer out of hours after an accident / veneer after my accident / root canal treatment following infection in the 2nd veneer, also related to the accident / Replacement filling with white filler.